Privacy Policy

Privacy Policy for thoughtlounge® Ltd. Clinical Hypnotherapy

thoughtlounge® Ltd. is committed to maintaining the trust and confidence of our website visitors. This Privacy Policy explains when and why we collect personal information, how we use it, how we keep it secure, and your rights regarding your data.

Compliance with Regulations This policy outlines our compliance with the General Data Protection Regulation (GDPR), Data Protection Act (DPA 2018), and Privacy and Electronic Communications Regulations (PECR). It also explains our use of cookies, third-party tools, and other technologies.

Information We Collect

  1. Directly Provided Information:
    • When filling out forms on our website, including requests for services or newsletters, we collect your name, email address, and contact number (if provided). Date of Birth is also requested but for those over 17 this will be deleted at the first session. 
    • Correspondence, including letters and emails, may be retained.
    • Transaction details, such as your name, address, email, and payment method, are collected for service fulfilment.
  2. Automatically Collected Information:
    • Traffic data, location data, weblogs, and other communication data during site visits for google analytics analysis. 

Storage of Your Personal Data

  • Personal data is securely stored on our website servers within the European Economic Area (EEA) or sent to our secure Gmail account.
  • By submitting personal data, you consent to its transfer, storage, and processing.
  • We take all reasonable steps to ensure data security in compliance with this policy.

Email Marketing

  • When you consent to your details being held or when you sign up for our newsletter, your details are stored securely via Mailchimp.
  • Marketing messages may include information about our products, services, or news and may contain tracking technologies to monitor engagement.
  • Subscribers can unsubscribe anytime using automated links in our messages or by contacting me directly.

Data Held for Marketing:

  • Email address
  • IP address
  • Subscription time and date
  • Name (if provided)

Use of Your Personal Information We use your personal information:

  • To provide requested services and respond to inquiries.
  • To fulfil our therapeutic obligations.
  • For participation in interactive website features (if chosen).
  • To communicate updates, news, and offers (with your consent).

Disclosure of Information

  • Personal information is NEVER shared with third parties unless required by law or to prevent harm.

Your Rights You have the right to:

  1. Access the information we hold about you (initial requests are free).
  2. Rectify inaccurate or incomplete data.
  3. Data portability.
  4. Object to data processing.
  5. Withdraw consent to data usage.
  6. Request data erasure (subject to legal obligations, such as the 7-year retention for health records required by insurance conditions).

Cookies and Website Tracking

  1. Cookies:
    • Cookies are used to enhance your website experience by storing small data files on your device.
    • You can block cookies via your browser settings, but this may limit website functionality.
  2. Website Visitor Tracking:
    • We use Google Analytics to collect non-identifiable visitor data for website performance analysis.
    • This information does not identify individuals.

External Website Link

  • While we aim to link only to trusted sites, we cannot guarantee the safety of external links. Use them at your own risk.
  • Shortened URLs should be verified for authenticity before use.

Social Media Policy

  • Our official social media profiles are verified and operated professionally.
  • Users are advised not to share sensitive information via social media.
  • Social sharing buttons may be present on our site; use them at your discretion.

Contact Information If you have queries about how we process your data, please contact me at: Email: info@thoughtlounge.co.uk

Complaints If you are dissatisfied with our data handling, contact us directly. If unresolved, you may escalate the issue to the Information Commissioner’s Office (ICO) at 0303 123 1113.

Resources and Further Information